FAQ’s

How do you make your garments? All items are completely designed and handmade to order from scratch by me, Jayne in my home studio in the North East of England.

How many employees do you have? None, I run this whole brand on my own 

Is your brand ethical & sustainable? I don’t believe that any brand can be 100% sustainable. However, here at The Dressmakers Closet every single item is designed and handmade to order by me here in my studio. Everything is completely made-to-order and made-to-measure which means I hold absolutely no stock and only start sewing an item once it has actually been ordered. I do this in order to reduce any unnecessary waste and also to be able to cater to any shape or size. All fabrics are sourced by me in the UK in small quantities, so I only buy what I need. I also recycle fabric scraps for linings, pocket bags and covered buttons etc. to keep waste to an absolute minimum.

Do you ship worldwide? Yes. Each order is sent via Royal Mail, with the option of a tracked service also, please see my delivery and returns page for more info.

How long do orders take to be made and delivered? This can all depend on the number of orders I have on hand. As everything is handmade from scratch once an order has been placed, usual waiting times are around 10 days. During busy periods, however, it can be up to 3 – 4 weeks. You will be updated with a despatch email with tracking info once your item has been made and sent.

How do I order the correct size? Please check my sizing guide page to find your correct sizing from there. There is also a sizing guide on every product page, as sizing can alter slightly due to the design of the garment.

How do I give my own custom measurements? For custom measurements you simply have to measure yourself, choose the ‘custom size’ option on the item you are interested in buying and then simply leave your custom measurements in the notes section of the checkout. Please checkout my sizing guide for more information on this. 

Do you do plus size? Yes!  As every item is handmade to order by me – I am able to make for any shape or size, please refer to my sizing guide for more info.

Can I return my order? Yes of course you can.

If you are not satisfied with your order, you may return it for a refund. Please note, made to order items and pre-ordered items are not returnable so please ensure you use the size guide to buy the correct size.

Pleases see the Delivery & Returns section for more information.